Shilpa Work

GLOBAL HUMAN CAPITAL MANAGEMENT SYSTEM

Client: Prudential

Role: UX/UI Director - EXPERIENCE STRATEGY & VISION DISCOVERY • DESIGN THINKING • UX/UI EXECUTION • USER TESTING & VALIDATION

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The Challenge

Building An Employee Ecosystem

Create impactful Global Human Capital Management focusing on Core HR, Benefits, Performance, Career and Learning domains within the employee ecosystem. Convert strategic thinking into interactive solutions that conform to user needs and conduct usability tests to ensure proper user experience solution design implementation.

Discovery

“Employee experience – EX – is the sum of everything an employee experiences … every interaction, from the first contact as a potential recruit to the last interaction after the end of employment.”

VERBATIMS: what employees are saying
“I spent an obscene amount of time yesterday trying to figure out my maternity leave benefits … it was frustrating and quite confusing.”
“Knowledge of what skillset employees possess ... We don’t have a central place for sharing that.”
“People can’t find what they are looking for; processes are confusing; if they find something they don’t know what to do with it.”
“Maternity: so many diff processes … Wish there was a one-stop shop and what you need to do and when you need to do it.”
“I need one place to see information about my people and how information about my people changes over time. I don't want to move from one tool to another ...”

HR Ecosystem Analysis

User Research and Data-driven analysis to decode the Ecosystem and tie it to KPIs around People, Process, Technology & Data.

The Approach

Defining the real problem - HR resources are confusing, frustrating and not responsive. There are hundred different places to go.

Understanding The Employee Journey:

Employee has an enquiry, a life event, a need or discovers information the employee requires: Clear, concise, objective plan information

Employee researches, makes a plan, takes a decision the employee requires: actionable insights

Employee takes action, transacts the employee requires: tools and/or resources to complete tasks immediately

Research

Understanding Employee Journeys & Touchpoints - Understand who our employees are, what they need from HR, and the events that matter most to them.

Conducted User Interviews & Focus groups globally to identify the Personas & Map there journeys.

Competitive Analysis

Study conducted to analyze self-service and develop capabilities to reduce calls to the HR call centre, as well as increase awareness of lesser-known initiatives.

Different Models were studied and emphasis was given on building HR Portal with integrated transactions resulting in findable & self serve transactions.

Define & Ideate

Mapping the
User Needs with Application Features

Need Analysis resulting in Specification on the Application UI - Develop
HR processes and technologies that are simple, intuitive and meaningful. Look beyond process and focus on designing the overall HR experience,
not merely structures or technologies, start with user-centric design approach rather than rigid, top-down programs and processes.

Usecases

Key Employee Events - Thinking beyond how things work today and share perspectives on how the future could be improved

Key Employee Events are specific interactions, experiences or points in time across the employee lifecycle when an employee has or desires a meaningful interaction with HR.

The Solution

Cloud HCM Solution Overview

A global, cloud-based HCM is a system that provides a single system of record for all employee information (data) and transactions (payroll/self-service) as well as talent management processes such as performance management/succession planning. Using an integrated HCM system will provide the following benefits: Access to real-time enterprise data and modern tools that are mobile enabled, intuitive, and simple to use Managers and HR professionals can use dashboards and reports to make more informed business and people decisions Employees will use a simplified, modern, and engaging platform with improved self-service capabilities.

Design Iterations

Design Principles

Simplified and intuitive • Provide a standard, common interface globally for all employees • Increase transparency of appropriate workforce information • Enable and promote adoption of self-service so managers can view, take action and make updates to their employees’ information globally • Make self-service functionality accessible from a variety of personal and work devices (laptops, tablets, smart phones) • Technology that supports acceptable response times • Design processes with our employee’s needs in mind

Impact

Enable, Empower, Engage

Design for collaboration, develop with intelligence at the core, weaving a layer of intelligence into every aspect of your work, to get better results in less time.

Inter-connectivity goes beyond connecting computers and smart devices. The advance of Web 2.0 and social networking technologies has now shifted the focus to people networks: It's as much about and relationships as it is about the technologies.