ONE TALK APPLICATION

Client: Verizon

Role: UX Lead - EXPERIENCE STRATEGY & VISION • UX/UI EXECUTION • USER TESTING & VALIDATION

The Challenge

One Talk for small and medium-sized businesses

One Talk for small and medium-sized businesses assigns one number for compatible mobile devices, desk phones and PCs and rings them all during a call. Multiple business-grade features help you boost productivity and deliver loyalty-building customer service.

How a construction company elevated efficiency, customer service and income by putting a mobile-first solution in workers’ hands - For construction companies, being able to compete means being able to get the job done on time and on budget. And that takes good communication. Critical project information needs to be shared with the crew working onsite. Employees need to be able to call clients and suppliers to share information and make decisions. With so many moving parts to completing a job, it’s not really possible to coordinate, collaborate or solve problems face-to-face. Costly and outdated communications systems that don’t keep everyone connected can slow down operations and put the project way behind schedule.

Overview

The application is designed to help boost mobility, increase efficiency, improve collaboration and deliver better customer service.


Below videos shows both the Desktop and Mobile workflows emphasizing the ease of use with the new design helping self serve.


The Approach

User Dashboard highlighting immediate actions and Operational Metrics

Designed in a way to give at a glance preview of the most crucial information for the user at the moment as he is looking at it, and an easy way to navigate directly to various areas of the application that require users attention.

It accounted to impart critical information quickly to users so that they can take timely decisons & actions based on their small business requirement.

Account & Devices Design

Consistent design focusing on ease of navigation, informative feedback & acknowledgement, visibility of status catering to users with different skill levels.


The dashboard focuses on immediate actions & quick tasks required to be done. The user gets a clear view of all the devices associated with their one talk number and easy access to all the features available.


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Transactions Design

Interface designed to reduce cognitive load while performing a transaction.


Visual clarity and hierarchy of content was emphasized to streamline the design of transactions in minimum possible steps keeping the user expectation in mind.


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User Management Design

Making it simple for the user to interact with every aspect of product.


An admin would easily be able to edit his information, add products and grant permissions through a well structured page giving the right information to make the decision.


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Impact

Using the right technology to
enable small businesses reach operational efficiency

Facilitates communication to achieve business success.

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© 2020 Shilpa Singh